Responsibilities and Duties

• Provide support for the line-of-business applications as well as Citrix, SQL and SCCM.
• Partner with team members and vendors to resolve issues efficiently while communicating resolutions clearly and professionally.
• Administer the lifecycle of applications, including packaging, updates, deployment, and retirement, keeping alignment with best practices.
• Maintain, update, and optimize images for all workstations and servers to ensure standards and reliability.
• Participate in monthly security patching and updates, ensuring all endpoints are compliant, up to date, and secure. Address out-of-band and emergency vulnerabilities as needed.
• Proactively monitor systems and applications to identify and address issues before they impact users, ensuring optimal performance and availability.
• Act as an escalation point for application-related issues, and helpdesk escalations, providing prompt resolutions, root cause analysis, and recommendations.
• Create and maintain detailed technical documentation, ensuring compliance with departmental policies, procedures, and change management protocols.

Required Skills, Abilities, and Qualifications

• 5+ years of progressive experience in an application support or a similar role, preferably within a professional services environment. Candidates with additional experience and advanced expertise may be considered for a senior-level position.
• Bachelor’s degree in a relevant field or equivalent experience.
• Strong knowledge of Microsoft Endpoint Configuration Manager (MECM) for OS deployment, application management, and patch distribution.
• Proficiency in administering Citrix, Azure, Active Directory, and Group Policy.
• Knowledge of PowerShell or other scripting languages for task automation.
• Familiarity in administering firm applications such as iManage Work, Microsoft 365 suite, CAM, Litera Desktop Suite, Intune MDM, Zoom.
• Experience with SQL Server, including query writing and database management.
• Exceptional problem-solving skills with a focus on delivering client-driven solutions.

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